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Help Desk

Download VCC Helpline

If you can get to the Internet, Ventura County Computers can make a housecall without leaving our office -- and you don't have to bring your computer into the office, either. We have a support tool that allows us to see your desktop and make changes. This is a highly secure method of allowing someone to work on your computer. You run the program, you see what is being done, you can end the session at any time and nothing is installed on your computer. When the session is over, nothing is left on your computer -- no settings changes, no registry changes, no scripts added to Internet Explorer, nothing.

If you need online help, first call Ventura County Computers at (805) 289-3960. Then click on the VCC Helpline link and save file to your hard drive (probably Desktop). Run the application, telling the security warning you know and trust the source if asked. Give us the 6 digit number that comes up and we'll enter it in at our end and have control of your computer.

For extra security you must give permission for us to install any software. We'll talk to you, telling you what we are doing and answer questions.

If you want more information about our online tool, we use a customized version of UltraVNC SingleClick. More information is available from the VNC Website.

CIPCUG

Toby Scott and Michael Shalkey host a monthly Question & Answer session in Camarillo for Channel Islands PC Users Group (CIPCUG.org), which are published in CIPCUG's monthly newsletter, The Outer Edge (TOE). On their website they have issues of TOE going back to 1999.

Rick Smith runs occasional computer clinics for CIPCUG and publishes a monthly column in TOE entitled, "Rick's Rants." Again these are available in TOE on the CIPCUG site.

Before the regular meeting starts, CIPCUG conducts SIGs (Special Interest Groups). Sometimes these are Internet and Networking, sometimes Social Media and occasionally they are combined.

Toby has started a Q&A podcast (think Internet radio) where he answers questions posed by CIPCUG members on their Facebook page. You'll find the Facebook page at https://www.facebook.com/groups/cipcug/. Click on the dates below and you'll see the questions in print. Click on the CD graphic on the bottom if you want to hear the answer to the questions.

Current and Back Issues of Podcast
Latest Podcast: September 26, 2017
September 19, 2017 September 12, 2017 September 5, 2017 August 22, 2017 August 22, 2017
August 15, 2017 August 8, 2017 August 1, 2017 July 25, 2017 July 18, 2017
July 11, 2017 July 4, 2017 June 27, 2017 June 20, 2017 June 13, 2017
June 6, 2017 May 30, 2017 May 23, 2017 May 16, 2017 May 9, 2017
May 2, 2017 April 25, 2017 April 18, 2017 April 11, 2017 April 4, 2017
March 28, 2017 March 21, 2017 March 14, 2017 March 7, 2017 February 28, 2017
February 21, 2017 February 14, 2017 February 7, 2017 January 31, 2017 January 24, 2017
January 17, 2017 January 10, 2017 January 3, 2017 December 27, 2016 December 20, 2016
December 13, 2016 December 6, 2016 November 29, 2016 November 22, 2016 November 15, 2016
November 8, 2016 November 1, 2016 October 25, 2016 October 18, 2016 October 11, 2016
October 4, 2016 September 27, 2016 September 20, 2016 September 13, 2016 September 6, 2016
August 30, 2016 August 23, 2016 August 16, 2016 August 9, 2016 August 2, 2016
July 26, 2016 July 19, 2016 July 12, 2016 July 5, 2016 June 28, 2016

Articles

Toby writes frequent help articles. These are on the Help Pages index on the right.

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