Help desk

Download VCC Helpline

If you can get to the Internet, Ventura County Computers can make a housecall without leaving our office -- and you don't have to bring your computer into the office, either. We have a support tool that allows us to see your desktop and make changes. This is a highly secure method of allowing someone to work on your computer. You run the program, you see what is being done, you can end the session at any time and nothing is installed on your computer. When the session is over, nothing is left on your computer -- no settings changes, no registry changes, no scripts added to Internet Explorer, nothing.

If you need online help, first call Ventura County Computers at (805) 289-3960. Then click on the VCC Helpline link and save file to your hard drive (probably Desktop). Run the application, telling the security warning you know and trust the source if asked. Give us the 6 digit number that comes up and we'll enter it in at our end and have control of your computer.

For extra security you must give permission for us to install any software. We'll talk to you, telling you what we are doing and answer questions.

If you want more information about our online tool, we use a customized version of UltraVNC SingleClick. More information is available from the VNC Website.

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Search for Answers

Looking for specific answers? Try entering your query in the Search box to the left. We have a lot of subjects covered in our Q&A sessions. Rather than browsing through all of them, try searching. It's fast and convenient.

CIPCUG

Toby Scott and Michael Shalkey host a monthly Question & Answer session in Camarillo for Channel Islands PC Users Group (CIPCUG.org), which are published in CIPCUG's monthly newsletter, The Outer Edge (TOE). On their website they have issues of TOE going back to 2003. We have the last two year's Q&A sessions on the right.

Rick Smith runs occasional computer clinics for CIPCUG and publishes a monthly column in TOE entitled, "Rick's Rants." Again these are available in TOE on the CIPCUG site, but the last two years is also available on the right.

Before the regular meeting starts, CIPCUG conducts SIGs (Special Interest Groups). Sometimes these are Internet and Networking, sometimes Social Media and occasionally they are combined. The transcripts are available here as well in TOE. The advantage here is that they are searchable.

Articles

Toby writes frequent help articles. These are on the Help Pages index on the right.

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